Privacy Policy

1. Data Controller

The data controller responsible for your personal data is:

2. Information We Collect

We may collect and process the following personal data:

• Contact information: name, email address, telephone number, and postal address when you submit an enquiry or contact form.
• Charter preferences: destination, travel dates, number of guests, dietary requirements, and any special requests you share with us.
• Technical data: IP address, browser type and version, time zone setting, operating system, and device information collected via cookies and similar technologies.
• Usage data: pages visited, time spent on pages, click-through data, and navigation paths.

3. How We Use Your Data

We process your personal data for the following purposes:

• To respond to your charter enquiry and provide personalised yacht recommendations.
• To communicate with you about your booking or potential charter.
• To improve our website, services, and user experience.
• To comply with legal and regulatory obligations.

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018, we rely on the following legal bases:

• Consent: when you submit an enquiry form, you provide explicit consent for us to process your data to respond to your request.
• Legitimate interest: to improve our services, protect against fraud, and ensure the security of our website.
• Legal obligation: where required to comply with applicable laws and regulations.

5. Data Sharing

We do not sell your personal data. We may share your information with:

• Charter partners and yacht owners: only the information necessary to fulfil your charter enquiry, and only with your consent.
• Service providers: trusted third parties who assist us in operating our website, conducting our business, or servicing you (e.g., hosting providers, analytics services), subject to confidentiality agreements.
• Legal requirements: when required by law, court order, or governmental authority.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, typically no longer than 24 months from your last interaction with us, unless a longer retention period is required by law.

7. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right of access: request a copy of the personal data we hold about you.
• Right to rectification: request correction of inaccurate or incomplete data.
• Right to erasure:request deletion of your personal data (“right to be forgotten”).
• Right to restrict processing: request that we limit how we use your data.
• Right to data portability: receive your data in a structured, machine-readable format.
• Right to object: object to processing based on legitimate interests or direct marketing.
• Right to withdraw consent: withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at privacy@yachtgulet.com. We will respond within 30 days.

8. Cookies

Our website uses cookies to enhance your browsing experience. For full details on the cookies we use and how to manage them, please see our Cookie Policy.

9. International Transfers

Your data may be transferred to and processed in countries outside the UK and European Economic Area. Where this occurs, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. For more details, see our Security page.

11. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority.

12. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

• Email: privacy@yachtgulet.com
• Phone: +44 330 001 0814
• Address: Courier Point, 13 Freeland Pk, Wareham Rd, Poole BH16 6FH